1. Who is responsible for your data?

The data controller is Kelvin Cassar, operating as FORMEXA, a sole-trader 3D-printing business based in Malta.

• Trading name: FORMEXA
• Data controller: Kelvin Cassar
• Business address: Triq il Karwija, Kirkop, Malta
• Email: [email protected]
• VAT number: MT33272013

In this Policy, “FORMEXA”, “we”, “us” and “our” refer to Kelvin Cassar trading as FORMEXA. Contact us using the email above about this Policy or your personal information.

2. What information do we collect?

The information we receive depends on how you use the website and what you choose to provide. It may include:

• Contact information: name, email address, telephone number and preferred contact details.
• Business and enquiry information: company name, contact person, business website, country or delivery location, project type, estimated quantity, material preferences, deadlines, budget, project brief and other submitted details.
• Order information: products, quantities, personalisation choices, basket and order references, delivery or collection preference, delivery address and order status.
• Payment-related information: payment status and transaction references returned by the payment provider. Card details are entered with the payment provider and are not stored by FORMEXA.
• Files and designs: 3D models, drawings, photographs, documents and other files you choose to upload with an enquiry or project request.
• Technical information: limited technical information may be processed by website hosting and security providers to deliver, protect and troubleshoot the website.

Please do not send sensitive personal information unless genuinely necessary. Only provide personal information and files that you are authorised to share.

3. How and why do we use your information?

We use personal information where we have a lawful basis under the GDPR. Depending on the circumstances, this may be to:

• respond to questions, quotations, custom-printing requests and B2B enquiries;
• review uploaded models, drawings and project files and assess whether a job can be produced;
• process orders, take payment, arrange production, delivery or collection, and provide order updates;
• communicate about an order, enquiry, payment, complaint or support request;
• maintain business, accounting and transaction records and comply with legal obligations;
• protect the website, prevent misuse or fraud, and investigate technical or security problems; and
• establish, exercise or defend legal claims where necessary.

Our lawful bases may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, pursuing our legitimate interests in operating and protecting the business, and your consent where consent is specifically requested and required.

4. Orders and payments

When you place an order, FORMEXA processes the order details needed to fulfil it. The website's order system stores order references, items, quantities, prices, delivery choices and payment status. Following successful payment, it may also store your name, email address, telephone number, delivery address and payment-provider references so that the order can be managed.

Online card payments are processed through Stripe Checkout. Payment details are provided directly to Stripe. FORMEXA does not receive or store your full card number or card security code. Stripe processes payment information under its own privacy terms. See Stripe's Privacy Policy.

We may receive payment confirmation, transaction identifiers and limited customer or billing details needed to reconcile and fulfil the order.

5. Enquiries, project files and email

If you submit a custom-printing, STL workspace or B2B enquiry, we use the information and files you provide to understand the request, assess the project, prepare a quotation and contact you. Uploaded files may include STL, STEP, 3MF, OBJ, drawings, PDFs, images and other supported project documents.

Website enquiry submissions and attachments are routed to FORMEXA for review using Microsoft 365 and Microsoft Graph email services. The details and files you submit may therefore be processed within Microsoft's services and stored in the relevant business email account and mail systems. See Microsoft's Privacy Statement.

Please ensure you have permission to share any designs, personal information or other files you upload. Do not upload confidential information belonging to another person or organisation unless authorised.

6. Cookies and browser storage

The website uses your browser's local storage to remember items in your shopping basket and selected basket preferences, such as delivery or collection. This information is stored in your browser so that your basket can remain available as you move around the website. You can clear it through your browser settings, although doing so may remove saved basket contents or preferences.

Our hosting or security providers may use technical mechanisms necessary to deliver, protect and maintain the website. Your browser may allow you to manage cookies and local storage through its privacy settings. If the website's use of cookies or similar technologies changes, this Policy will be updated as appropriate.

7. Who do we share information with?

We do not sell your personal information. We share it only where needed to operate the website, provide our services, complete a transaction or meet a legal obligation. Relevant service providers may include:

• Cloudflare: website hosting, delivery, server-side functions, database services and security infrastructure.
• Stripe: secure online payment processing and payment status confirmation.
• Microsoft: business email and the delivery and handling of enquiry messages and uploaded attachments.
• Professional advisers or public authorities: where reasonably necessary for accounting, legal compliance, dispute resolution or a lawful request.

These providers process information according to their contractual, privacy and security obligations. We do not authorise them to use your information for unrelated marketing purposes.

8. International data transfers

Some service providers may process information in countries outside Malta or the European Economic Area. Where personal data is transferred internationally, the relevant provider is responsible for applying an appropriate transfer mechanism and safeguards where required by data-protection law. Contact us if you would like further information about safeguards relevant to your information.

9. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to complete orders, respond to enquiries, provide support, maintain appropriate business records, comply with legal and accounting requirements, and resolve disputes.

Order and transaction records may need to be retained for periods required by applicable law. Enquiry details and uploaded project files are kept for as long as needed to assess and follow up on the request, provide the service or maintain a relevant business record. When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to legal obligations and legitimate record-keeping needs.

Copies of messages or attachments may remain in email systems or provider backups for a period governed by the relevant provider's retention and backup processes.

10. How do we protect your information?

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Website services and payment processing use service providers that offer security controls. However, no website, email transmission or electronic storage system can be guaranteed to be completely secure.

Avoid sending passwords, payment card details or information that is not needed for your enquiry through website forms or email.

11. Your data-protection rights

Subject to the conditions and exemptions in applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request erasure of your personal information;
• request restriction of processing;
• object to processing based on our legitimate interests;
• receive certain information in a portable format; and
• withdraw consent where processing is based on consent. Withdrawal does not affect processing carried out before consent was withdrawn.

To exercise a right, email [email protected] and explain your request. We may need to verify your identity before responding. Some information may need to be retained where the law requires it or an applicable exception applies.

12. Complaints to the supervisory authority

If you believe your personal information has been handled in a way that breaches data-protection law, you may contact us first so that we can try to address your concern. You also have the right to lodge a complaint with Malta's supervisory authority:

Information and Data Protection Commissioner (IDPC)
https://idpc.org.mt/

13. Children's privacy

This website and our services are intended for general customers and businesses, not specifically for children. We do not knowingly seek to collect personal information directly from children. If you believe a child has provided personal information to us, contact us so that we can review the matter.

14. Links to other websites

This website may link to third-party services, including payment and social-media platforms. Those websites operate under their own privacy policies and terms. FORMEXA is not responsible for the privacy practices of external websites. Review their policies before providing information to them.

15. Changes to this Policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version and its effective date will be published on this page. We encourage you to review it periodically.

16. Contact FORMEXA

For questions, requests or concerns about this Policy or the handling of your personal information, contact:

1. About FORMEXA

FORMEXA is a 3D-printing and personalised-products business operated by Kelvin Cassar as a sole trader in Malta.

• Trading name: FORMEXA
• Legal business owner: Kelvin Cassar
• Business address: Triq il Karwija, Kirkop, Malta
• Email: [email protected]
• VAT number: MT33272013
• VAT status: Article 11 – exempt small undertaking

References to “FORMEXA”, “we”, “us” or “our” mean Kelvin Cassar, trading as FORMEXA.

2. Products and Services

FORMEXA offers 3D-printed products, personalised items, accessories, custom-designed products and custom 3D-printing services.

Product descriptions, photographs, colours, dimensions and specifications are provided as accurately as reasonably possible.

Due to the nature of 3D printing, minor variations in colour, surface finish, texture and dimensions may occur. Such variations are considered normal characteristics of the manufacturing process, provided the product still conforms to its description and agreed specifications.

Some products may be made to order or customised according to information supplied by the customer.

3. Orders and Acceptance

When placing an order, customers are responsible for ensuring that their contact details, delivery details, selected options and personalisation information are correct.

An order confirmation acknowledges receipt of an order but does not necessarily mean that the order has been accepted.

FORMEXA may contact customers if clarification is required before production.

If an order cannot be fulfilled, the customer will be informed and any payment taken for the unfulfilled order will be refunded.

FORMEXA reserves the right to refuse or cancel orders where there are reasonable grounds to do so, including suspected fraudulent activity, inaccurate pricing or product listing errors. Where payment has already been received for an order that is cancelled, the customer will receive an appropriate refund.

4. Pricing, VAT and Payment

All prices are displayed in euros (€).

FORMEXA is registered under Article 11 of the Maltese VAT Act as an exempt small undertaking. VAT is therefore not charged on supplies covered by this exemption.

Prices displayed on the website do not have VAT added at checkout while this exemption applies.

Any applicable delivery charges or additional costs will be communicated before the customer completes the purchase.

Payments made through the website are processed using the payment methods presented at checkout. FORMEXA does not intend to store customers' full payment card details.

Custom orders are subject to individual quotations and the payment arrangements described in Section 5.

5. Custom 3D-Printing Orders and Deposits

Custom 3D-printing jobs are generally handled through an individual quotation.

Unless otherwise agreed in writing, the standard payment arrangement is:

• 50% deposit: Payable when the customer accepts the quotation and confirms the order.
• Remaining 50%: Payable upon completion of the work, at delivery or collection.

Production will normally begin once the deposit has been received.

The customer will be informed if any changes to the agreed specifications, materials, quantities or price are required.

Any additional work or changes requested after the quotation has been accepted may result in additional charges. These will be communicated and agreed with the customer before proceeding.

Deposits and payments will be handled in accordance with applicable consumer law. Nothing in this section removes any statutory cancellation, withdrawal or refund rights that may apply.

6. Personalised and Custom-Made Products

Customers are responsible for checking all submitted personalisation details, including names, spelling, colours, dimensions, text and uploaded designs.

Once production has started, changes or cancellations may no longer be possible.

Under applicable consumer law, the 14-day right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised.

This exception does not remove a customer's statutory rights if an item is faulty, damaged, incorrectly produced or does not conform to the agreed order.

7. Returns, Cancellations and Refunds

7.1 Standard, non-personalised products

For eligible online purchases, consumers may exercise their statutory 14-day right of withdrawal from the day they receive the goods.

Customers wishing to exercise this right should contact FORMEXA at [email protected] within the applicable period.

Unless otherwise required by law, customers are responsible for the direct cost of returning goods when exercising this right, provided they were informed of this obligation before purchase.

Returned goods should be handled with reasonable care. Customers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

7.2 Personalised and custom-made products

The statutory 14-day right of withdrawal does not apply where the product falls within the legal exception for goods made to the customer's specifications or clearly personalised.

FORMEXA does not offer change-of-mind returns for such products where the legal exception applies.

7.3 Faulty, damaged or incorrect products

Nothing in these Terms and Conditions limits or excludes customers' statutory rights.

If a product arrives damaged, is faulty, is incorrectly personalised due to an error by FORMEXA, or does not conform to the agreed specifications, customers should contact FORMEXA with details of the issue.

Where applicable, customers are entitled to the remedies provided by law, which may include repair, replacement, a price reduction or a refund.

Customers should provide photographs or other relevant information where reasonably necessary to help FORMEXA assess the issue.

8. Production, Delivery and Collection

FORMEXA currently accepts website orders for customers in Malta and Gozo only.

Both delivery and collection are available.

Delivery charges and arrangements will be communicated during the ordering process or before the order is confirmed.

Collection arrangements, including the agreed collection location and time, will be communicated directly to the customer.

Estimated production and delivery times may vary depending on the complexity, quantity and customisation of an order.

If a delay occurs, FORMEXA will inform the customer where reasonably possible.

Customers are responsible for providing accurate delivery information. Additional delivery costs resulting from incorrect or incomplete information may be charged where legally permitted and agreed.

Applicable statutory delivery timeframes and consumer protections remain in force.

9. Customer-Supplied Designs and Intellectual Property

Customers who upload or submit photographs, artwork, logos, 3D models or other files confirm that they have the necessary rights or permissions to use those materials for the requested purpose.

Customers must not submit materials that unlawfully infringe another person's intellectual property rights.

FORMEXA may refuse a request where the supplied content appears unlawful or inappropriate.

Unless otherwise agreed in writing, customers do not acquire ownership of FORMEXA's original designs, website content, branding or other intellectual property.

Customer-supplied files and designs remain the property of their respective owners. FORMEXA will use these materials only as reasonably necessary to fulfil the customer's order or provide the requested service.

10. Custom 3D-Printing Services

Custom printing requests may require individual assessment and quotation.

The customer is responsible for ensuring that supplied files are suitable for the intended purpose and that they have permission to reproduce the supplied design.

FORMEXA may advise that a file requires modification or may be unsuitable for printing.

Any agreed specifications, price, production timeframe and other project requirements will be confirmed before work begins.

FORMEXA does not guarantee that every supplied 3D model can be printed successfully without modification. Where a technical issue arises, FORMEXA will contact the customer to discuss possible adjustments.

11. Product Use and Safety

Customers are responsible for using products in accordance with their intended purpose.

Unless explicitly stated in the product description or agreed in writing, FORMEXA products should not be assumed to be certified for food contact, medical use, child safety, structural applications or other regulated purposes.

Customers should contact FORMEXA before purchasing if they require a product for a specialised or safety-critical application.

Nothing in this section excludes any product safety obligations or statutory rights that apply under law.

12. Liability and Consumer Rights

FORMEXA will provide products and services with reasonable care and in accordance with applicable law.

Nothing in these Terms and Conditions excludes or restricts liability or consumer rights where such exclusion or restriction is prohibited by law.

FORMEXA is not responsible for problems caused by incorrect information supplied by the customer, misuse of a product, or modifications made after delivery, except where applicable law provides otherwise.

13. Privacy

Personal information submitted through the website will be handled in accordance with the FORMEXA Privacy Policy.

The Privacy Policy explains how personal data is collected, used, stored and protected.

By placing an order, customers acknowledge that their information will be processed as described in the Privacy Policy and as necessary to fulfil their order and meet applicable legal obligations.

14. Complaints and Contact

For questions, complaints, order issues or requests relating to these Terms and Conditions, customers may contact:

Please include your order number where applicable.

FORMEXA will make reasonable efforts to respond and resolve complaints promptly.

15. Applicable Law

These Terms and Conditions are governed by the laws of Malta.

Nothing in this section removes any mandatory consumer protections that apply under applicable Maltese or European Union law.

16. Changes to These Terms

FORMEXA may update these Terms and Conditions from time to time.

The version published on the website will apply to orders placed after its publication date. Changes will not retrospectively remove rights or alter the terms of an order already placed, except where required or permitted by law.